Refund & Return Policy

Last updated: August 2026

At Leviz Retroz, we are committed to providing premium-quality products and ensuring customer satisfaction.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original packaging.
• Include all original accessories.
• Be in the same condition that you received it.

To start a return, please contact us at contact@levizretroz.com before sending any item back.

Please note that returns sent without prior approval may not be accepted.

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

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Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos or videos of the issue

Once approved, we will provide a replacement or a full refund at no additional cost.

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Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

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Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled.

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Contact Us

If you have any questions regarding this policy, please contact us at:

Email: contact@levizretroz.com